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Your credits come back automatically. They are reserved when the render starts and only actually spent when a video comes out the other end, so a failure, a timeout or an export you cancel all return the full amount. You are never charged for a video you did not receive.

Only when you start an export. Editing settings and previewing your video cost nothing, however many times you do it, so you can try things freely and only spend when you have something you want to keep. The amount taken is exactly the number shown beside the Export button before you press it.

No. Credits never expire and nothing resets monthly. Use them today, next month, or whenever your next site is ready. They are also non-refundable, which is the other half of the same deal: there is no rush to spend them and no way to hand them back.

Anything behind a login, on a private network, or actively blocking automated browsers. Pages that require interaction before they show content will capture whatever a first-time visitor sees.

No. We recognise the major consent platforms by name and catch unknown ones with a heuristic that looks for pinned, high-stacked elements with consent wording. We also remove chat launchers, newsletter modals and leftover backdrops, and unlock the page scroll that modals often leave behind.

Yes. Pick the device at the top of the video settings (desktop, tablet or phone) and your page is read at that width, so the site answers with the layout it actually serves there rather than a desktop page squeezed narrower. Tablet and phone cost three credits more than desktop, and nothing else about them is different. The aspect ratio still sets the shape of the window it is read through, so the two work together: a phone at 9:16 is the mobile layout, full frame. Nothing is ever shrunk to fit a shape it was not laid out for.